What to Do If You Receive the Wrong Holster

What should I do if I receive the wrong holster?

If a holster was made with the wrong configuration, contact support with clear photos of the firearm and holster. The holster can be remade and expedited, and a return shipping label may be included so the incorrect holster can be sent back.

What photos are needed?

Send photos that show:

1. Both sides of the firearm
2. The firearm next to the holster
3. How the firearm fits in the holster
4. The firearm and holster lying flat on a table
5. A bird’s-eye view looking down on both items

These photos help verify the fit and identify the issue.

What happens after the issue is confirmed?

The holster may be remade and expedited. In some cases, the shipping department will include a return shipping label for the incorrect holster.

What should be included with a return or repair?

When sending a holster back for inspection, include:

• The current Repair Authorization Form
• A clear explanation of the problem
• Your name
• Your address
• Your phone number
• Your order number

How are incorrect holsters handled?

The holster is inspected after it is received. Based on the condition and issue, it may be repaired or replaced. In some cases, the holster can be repaired or replaced under the lifetime warranty.

If the holster is being exchanged or refunded, what should be done?

For an exchange or refund within the two-week trial:

1. Visit the returns process
2. Print and complete the return form
3. Mail the item back with the completed form
4. If requesting an exchange, list the new item or size in the explanation area

Where should the holster be sent?

Send the holster and completed form to:

CrossBreed Holsters
Returns Department
4596 W Junction
Springfield, MO 65802