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Can you explain your lifetime warranty?

All standard CrossBreed® products come with a two-week trial. If your purchase doesn't work for you, Check our Returns & Exchanges page for more information. We will be happy to exchange or to refund your item(s) back, less shipping and handling charges. Once the two-week trial period expires, the sale is final, and no returns or exchanges will be accepted. The customer is responsible for return shipping on any items being sent for a refund or exchange.

**Refunds or exchanges are not accepted on one-of-a-kind items such as custom holsters, Custom Shop printed holsters* (including the ROSE by SIG SAUER™ items) or specialty belts.

After your two-week-try-it-free period is over, your holster* still carries a lifetime warranty and we will repair or replace it as long as you own it if it fails you in any way under normal use. 

How do I submit a warranty claim?

To submit a warranty claim, follow these steps:

  1. Download and complete the current version of our Repair Authorization Form. Include your order number (if available), the firearm the holster is for, and your shipping address.
  2. Take 2–3 photos of the damaged holster showing the damaged area and the entire holster or mag carrier.
  3. Submit the completed form and photos using one of these options:
    • Support Ticket: Open a Support Ticket and attach the photos and completed form.
    • Email: Send the photos and completed form as attachments to info@mtc-brands.com.

You do not need to send your damaged holster back to us.

**Lifetime warranty does not apply to Belly Bands, Liberty Bands, Ankle Holsters by Crossbreed® or Belts by CrossBreed®.

There are additional fees that may apply to a return/exchange. If an additional fee applies, please include the payment in the box or indicate on the form how you would like to take care of the fee. This will help us to process your return quickly.

Other Common Fees

  • Belt Resizing fee during the two-week trial period — $10.00 (verify current pricing on the Returns & Exchanges page)
  • Belt Resizing fee after the two-week trial period — $25.00 (verify current pricing on the Returns & Exchanges page)
  • Add combat cut to a previously purchased holster — $10.00 (verify current pricing on the Returns & Exchanges page)
  • Changing the Kydex to fit a different firearm, add a Micro Red Dot, Light, or Laser (Paid Exchange) - $33.90

What is the policy for Custom Shop items?

Custom Shop items do not qualify for the two-week trial period. All Custom Shop holsters carry a 5-year manufacturer defect warranty (verify current terms on the Returns & Exchanges page); this warranty does not cover cosmetic blemishes or wear. Please note that many Custom Shop patterns have limited availability and may not be available for warranty replacement. If your specific Custom Shop print is no longer available, a current design or color will be offered as a substitute.

If you have questions regarding the return/repair or warranty process, please contact us by submitting a Support Ticket or call customer service at 888-732-5011.